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Privacy policy

Privacy policy

 

CALIVON (the "Site," "we," "us," or "our") is a brand owned and operated by Maan Enterprise, an Udyam-registered business, under trademark registration for the CALIVON brand. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit calivon.in, make a purchase, or otherwise communicate with us. CALIVON is powered by Shopify, which enables us to provide our services to you.

Please read this Privacy Policy carefully. By using or accessing the Site, you acknowledge that you have read and understood this Privacy Policy.

Secure Interactions

Your privacy and security are important to us. Please keep the following in mind:

Official Channels: We only contact customers through our official phone number, +91 79841 79317, and our official email address, official.calivon@gmail.com. Please disregard any message claiming to be from CALIVON that comes from any other number or email address.

Secure Payments: All payments are processed securely through our website via Shopify's checkout and its RBI-recognized payment partners. We will never ask you to make a payment through any third-party link, personal UPI ID, or outside our official checkout.

Verifying Communications: If you receive a suspicious message claiming to be from CALIVON — asking for payment, OTPs, or personal information outside our normal order process — do not respond or share any information. Contact us directly using the official channels above to verify.

Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with the Site:

  • Contact details: name, billing address, shipping address, phone number, and email address.
  • Order information: items purchased, order value, payment confirmation, and transaction history. Payment card details themselves are processed and stored by Shopify and its payment processors, not by us directly.
  • Account information: username, password, and account preferences, if you create an account.
  • Device and usage information: browser type, IP address, time zone, pages viewed, referring pages, and how you interact with the Site, collected automatically via cookies, log files, and similar technologies.
  • Customer support information: anything you share with us when you contact us for help, such as order queries or complaints.

Source of collection: directly from you (e.g., at checkout or in customer support), and automatically through the Site via cookies and similar technologies.

Disclosure for a business purpose: shared with our processor Shopify, and with other service providers who support order fulfilment, payments, and Site functionality, as described below.

Minors

We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request its deletion.

Sharing Personal Information

We share personal information with service providers who help us run the Site and fulfil orders, including:

  • Shopify, which powers our online store and checkout. Read more at: https://www.shopify.com/legal/privacy
  • Payment and checkout partners who process transactions securely on our behalf.
  • Shipping and logistics partners, to deliver your order.
  • Analytics and error-monitoring tools, which help us understand Site performance and fix technical issues.

We may also disclose personal information where required to comply with applicable law, respond to a lawful request from a government or law enforcement authority, or protect our rights, property, or safety, or that of our customers.

We do not sell your personal information.

The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

This website is operated by Maan Enterprise under the CALIVON brand. Standard internet-related information — such as IP address, date and time of access, browser and device type, and pages visited — is collected automatically for statistical purposes and to improve the Site for our customers.

Except as described in this Privacy Policy, we do not disclose personally identifiable information without permission, unless legally required to do so or where necessary to protect our rights, property, or the safety of our customers or others.

Cookies and Advertising

We use cookies and similar technologies to run our store and understand how customers use the Site. These include:

  • Necessary cookies, used for cart, checkout, and account functionality (set by Shopify — e.g., cart, _secure_session_id, checkout_token, secure_customer_sig).
  • Analytics cookies, used to understand Site traffic and performance (e.g., Shopify's own analytics cookies such as _shopify_s, _shopify_y, _s, _tracking_consent).

If and where we use third-party advertising or analytics tools (such as Meta/Facebook or Google), you can manage or opt out of personalized advertising through:

Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of the Site function, such as staying logged in or keeping items in your cart.

Do Not Track: Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data practices in response to them.

How We Use Your Personal Information

We use your personal information to:

  • Fulfil orders — process payments, arrange shipping, and provide order confirmations and support.
  • Operate and improve the Site — including troubleshooting, security, and fraud prevention.
  • Communicate with you — respond to inquiries and, where you've opted in, send offers or updates.
  • Comply with legal obligations.

Automated Decision-Making

Our payment processor and Shopify may use limited automated tools to help prevent fraud — for example, temporarily flagging IP addresses or payment methods associated with repeated failed transactions. These measures do not have a legal or similarly significant effect on you.

Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including maintaining your order history and complying with our legal and tax obligations — unless a longer retention period is required or permitted by law.

Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate personal information.
  • Request deletion of your personal information.
  • Withdraw consent for the processing of your personal information at any time, by emailing us at official.calivon@gmail.com. Withdrawing consent may affect our ability to provide certain services, such as processing an order already placed.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

If you are a resident of the European Economic Area, you additionally have rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with your local data protection authority. We process personal information of EEA residents based on your consent, the performance of our contract with you, and our legitimate business interests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this page and update the "Last updated" date above.

Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

CALIVON (operated by Maan Enterprise)
Phone: +91 79841 79317
Email: official.calivon@gmail.com
Address: 313820 Laxminagar Main Road Laxmi Nagar Chandreshnagar, trimurti tower, 360004 Rajkot GJ, India